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Agent is a chat assistant inside Hotfix. It looks things up across your applicants, jobs, interviews, and automations, and it drafts the next step for you. Anything that reaches a candidate waits for you to approve it. Everyone on your team can use Agent: Owners, Admins, and Members. It needs an active plan. See When a plan ends.
Agent open beside Sam Rivera's application, with the next steps email waiting for approval

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Open Agent

1

Open it

Click Agent at the bottom right of the app. On a phone, it opens full screen. Some pages have an Ask Agent button too, like Automations when you have none yet.
2

Ask

Type in the box and press Enter, or pick one of the suggestions under the box. Type @ to point Agent at an applicant, a job, or a teammate.
3

Keep going

The top of the panel shows the chat you’re in. Click its name to see your other chats: type in Search chats to find one, and use Delete on a chat to remove it. New chat starts over. Expand fills the main area with the chat, and Collapse shrinks it back.
Agent knows which page you’re on. With an application open, “Summarize her resume” means that applicant; on a job, “Who’s still New?” means that job. While Agent works, it lists each step it takes, like Read the resume or Checked templates, so you can see what it looked at. Under each reply, Copy copies the reply, and the thumbs up and thumbs down tell us whether the reply was right. Click the same one again to clear it. Under the last reply, Retry asks Agent to answer again. Stop ends a reply that’s still coming.

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What to ask

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What Agent can do

Look things up. Applications by job and status; one application, with its answers and requirements; an applicant’s resume, as the same word-for-word copy you read; notes; the email Hotfix sent and who sent it when; interviews; panel feedback; offers; your jobs; your team; email templates; and your automations and their runs. Act right away. Add a note, move an application to another status, save a draft letter, and create or edit a paused automation. These change only your own workspace, so they don’t wait. Prepare, then wait for you. These show a card first:
  • Sending an email. Agent always uses one of your saved templates, and it goes from your own Google Workspace mailbox.
  • Creating an offer, or rescinding one that’s waiting.
  • Creating a booking link, or canceling an interview.
  • Rejecting someone you didn’t clearly name. “Reject Dana” goes ahead; “Should we reject Dana?” shows a card.
  • Turning an automation on, or changing one that’s already on.
Nothing happens until you click the card’s button, like Send email. Click Dismiss to drop it. After you approve an email, Agent may offer to move the applicant too, like to Considering. That’s one more click, and nothing moves without it.

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What Agent won’t do

  • Rank or score applicants. It never picks a best candidate. It quotes what applicants wrote so you can decide.
  • Screen people out by a rule. It won’t reject everyone missing a skill or a requirement, and it rejects one named person per message. To reject several at once, select them in Applicants.
  • Guess about people. It doesn’t infer age, gender, or other personal traits from a resume.
  • Read candidates’ replies. It sees the email Hotfix sent and who replied, not what they wrote. Open the thread in Applicants to read a reply.
  • See more than you can. If interview feedback is hidden until you add yours, or only the job’s hiring team can read it, Agent says so.
  • Post or edit jobs. Do that in Jobs, or from an app connected over Hiring MCP.
  • Change how Hotfix works. If you tell it something is broken or should work differently, it says so and may add a Feedback for the Hotfix team card with a short draft. Review and send opens Feedback with the draft, and nothing is sent until you send it.

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Who sees your chats

Each chat is yours. Teammates can’t open it, and it stays with this company. Owners see how many Agent replies each teammate got this month on Billing, but not what anyone asked.

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Agent use

Agent is included on every plan. There are no credits to buy or count. Very heavy use in a month switches Agent to a faster model until the next month starts. Agent says so under the chat, with the date it switches back. Far past that, Agent pauses for your company until the month turns; contact us if you need it sooner. Most companies never see either. Owners see this month’s Agent replies, by day and by teammate, under Settings > Billing. Billing also warns when your team is close to the month’s included use.

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Agent, Automations, or MCP