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Only Owners can open Settings > Billing. Admins and Members don’t see it. See Team to change someone’s role. Billing has four parts: Plan, Payment, Agent credits, and Purchase history. For what each plan includes, see Plans. For prices, see hotfix.jobs/pricing.
The Billing page with the plan, payment, Agent credits, and purchase history

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Your plan

Plan shows your plan’s name, its price, and whether you pay each month or each year. Next to Plan you see one of these: Under the plan name, a bar shows how many jobs are on your careers page out of your plan’s limit, and how many Agent credits your plan includes each month.

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Change your plan

1

Open the plan picker

Under Plan, click Change plan. Your current plan is marked Current. Click Keep plan to close the picker without changing anything.
2

Pick a billing cycle and plan

Pick Monthly or Annual, 10% off, then pick a plan.
3

Switch

Click Switch plan. A dialog shows what you pay today and what you pay after that.
4

Confirm

Click Switch plan in the dialog. It’s charged to the card on file.
The dialog tells you what happens today:
  • If something is due, you pay it today, prorated for the rest of the current cycle.
  • If nothing is due, the unused time on your current plan is credited to your next invoices.
After that, you pay the new plan’s price each month or year. You can’t pick a plan smaller than the number of jobs on your careers page. That plan shows Close and the number of jobs to close first. See Close a job.

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Payment, invoices, and canceling

Under Payment, click Manage in Stripe. Stripe opens, where you can:
  • Update your payment method.
  • See your invoices.
  • Cancel your plan.
When you cancel, Plan shows Ends and the date your plan ends. It keeps running until then. To keep your plan, use Manage in Stripe to renew before then. If a payment fails, Plan shows Payment failed. Update your payment method in Stripe to keep your careers page live.

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Agent credits

Agent credits shows how many credits your company has left, how many it used of what’s included, and any credits you bought. Next to the heading, Running low shows when 20% or less is left, and Empty when none are left. Plan credits reset each month on the date shown. Credits you buy don’t reset. See Agent credits for how Agent uses them. To buy more:
1

Start checkout

Click Buy 500 credits. The button shows the price.
2

Pay

Pay on Stripe. You come back to Billing.
3

Check the balance

The credits show up once Stripe confirms the payment.

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Purchase history

Purchase history lists what you bought besides your plan: featured jobs and Agent credit packs, newest first. Each row shows what you bought, its status, the dates, and the amount. It’s hidden until you buy something. Plan invoices are in Stripe. Click Manage in Stripe to see them.

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When a plan ends

If your plan ends, your careers page goes offline. Your jobs and applications stay in the app. Billing shows Ended and the date next to Plan.
1

Pick a plan

Billing starts on the plan you had. Pick Monthly or Annual, 10% off, and pick a plan. You can’t pick a plan smaller than the number of jobs you had on your careers page.
2

Agree to the terms

Check the box to agree to the Customer Agreement and Data Processing Addendum on behalf of your company.
3

Reactivate

Click Reactivate plan and pay on Stripe. When you come back, Billing shows Payment landed. Bringing your careers page back… until your plan is active again.
Your company, careers page URL, jobs, and applications are the same as before. See When a plan ends.